The Baker-Polito Administration today launched a new free telehealth program to help residents more easily access COVID-19 treatment. The launch was done in collaboration with Color Health.

Video consultation...

Through this program, residents 18 years and older who have tested positive for COVID-19 and who are experiencing mild to moderate symptoms are able to undergo a video consultation with a trained health care clinician to determine if they are eligible for Paxlovid, a COVID-19 treatment pill taken orally that can reduce the risk for severe symptoms and hospitalization by nearly 90 percent.

This program can be accessed at and is available in English, Spanish, Haitian Creole, and Portuguese.

The program will help determine if the pill is appropriate for you...

The COVID-19 telehealth program is a quick, easy and free way for individuals to see if Paxlovid is an appropriate treatment for them.  This program is available to all COVID-19 positive individuals 18 years or older who are experiencing COVID-19 symptoms and currently live in Massachusetts. This program is not for medical emergencies.

Paxlovid has been shown to be highly effective in treating COVID-19 and can prevent patients from getting seriously ill. This treatment must be started within 5 days of symptoms, so it is essential to speak with a clinician right away. This new telehealth option makes it easier for residents to connect quickly with a clinician and we encourage individuals who test positive to utilize it. ~ Dr. Larry Madoff, Medical Director in the Bureau of Infectious Disease and Laboratory Sciences at the Massachusetts Department of Public Health

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The call starts with a survey...

The telehealth visit consists of a short health intake survey and if eligible, a video consultation with a health care clinician. During the telehealth visit, similar to an in-person visit with a medical provider, the clinician will review symptoms and risk factors, and determine if Paxlovid treatment is appropriate. If an individual is eligible for the treatment, the clinician will send a prescription to a pharmacy conveniently located for the individual or, if necessary, arrange for free overnight delivery of Paxlovid to an individual’s home.

The program and prescription are free, and residents do not need to have health insurance to access it.

 Who is this service being offered to?

Paxlovid is intended for people 12 and older with mild to moderate COVID-19 who are at higher risk for severe COVID-19, are within 5 days of symptom onset and have tested positive for COVID-19, regardless of vaccination status.

Treatment must begin as soon as possible after testing positive and within five days of symptom onset. Paxlovid can reduce the risk for severe disease progression and hospitalization by nearly 90 percent.

Learn more about Paxlovid on the manufacturer’s website, and review the patient and healthcare the patient and healthcare provider fact sheets for more information. The website can be found HERE.

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