National Grid has temporarily suspended collections-related activities, including service disconnections, to lessen any financial hardship the COVID-19 pandemic may have on their customers.
In 2017, there were 437,688 dig safe tickets called into National Grid in New England between electric and gas. Of these, 243,174 were gas tickets. There were 153 damages to gas lines or electric lines that were caused because there was no request for Dig Safe.